Summary
Introducing Kate Meadowcroft, who joined in January as Business Development Manager, and David Payne, Senior Consultant, who joined Inverroy in 2020.
Tell us about your role with Inverroy?
David: I was initially the Operations Manager, but was very envious of all the consultants getting to meet and deliver to clients, so I asked to move and am now a Senior Consultant.
Kate: I’m three months into my role as Business Development Manager, where I’m focused on connecting with prospective clients and helping them discover how our crisis management expertise can strengthen their resilience strategies.
What made you pursue a career in this industry?
David: It seemed like a logical progression from my days in the RAF, where contingency planning and thinking ahead about what might go wrong were drilled into us. That said, I was introduced to Matthew through my brother-in-law, which illustrates the power of networks.
Kate: I was ready for a new challenge that combined meaningful work with long-term impact. Crisis management stood out because it’s about helping people and organisations stay prepared, calm, safe and capable – especially when it matters most.
What are you most proud of in your career so far?
David: It’s difficult to pick one particular event because I feel really proud every time I run an exercise and see a team that we have trained perform well and manage an incident successfully. They have protected their people, the environment, their assets and their reputation. This feeling is amplified when we hear they have successfully dealt with a real incident.
Kate: Right now, I’m proud of embracing the learning curve – exploring a new industry, absorbing as much as I can, and building the foundations to grow into a great ambassador for our team.
Do you apply your business continuity and resilience skills in everyday life? How so?
David: All the time! I think what we do is capture common sense in a more formal manner. Being prepared for the unexpected is something I strive to do all the time, and it makes sense, especially during larger events like family holidays, where we don’t want to be adversely affected by something we could have avoided and planned for. Why would you not?!
Kate: Absolutely – whether it’s having a back-up plan for travel or knowing how to stay calm under pressure, resilience thinking has quietly reshaped how I plan, react and support others.
What do you think clients are most worried about? Why do they come to Inverroy?
David: I think clients are worried about a broad range of things, but ‘consequences’ probably sums it up because it covers all the various operating levels. Consequences of what might go wrong at the operational or field level,particularly in safety of people and assets is concerned, all the way to the long-term, strategic consequences and the senior leadership levels. I think people come to Inverroy because we seem to have a good reputation for helping them identify what is important to their business and then to help plan their response to minimise the short-, medium-, and long-term impact of an incident. I believe that we have many long-term clients, many of whom are now friends, which suggests that we must be doing something right.
Kate: Clients are often worried about the unknowns – operational disruptions, reputational damage, and cyber threats. They come to us because we work with them to ensure they are prepared, structured and calm in the face of uncertainty.
To hear more from David listen to our latest Inverroy’s Being Crisis Prepared Podcast – https://inverroycrisismanagement.com/beingcrisisprepared/
